Solluna Return Policy

All return requests must be initiated with our Solluna Customer Support Team first via email at love@mysolluna.com.

Please do not return your purchase back to the sender. Orders that are returned to sender are not eligible for a return or refund.

International Returns Terms:

1. All International orders are FINAL SALE and not eligible for returns, exchanges or store credit.
2. Shipping and Duty charges are always non-refundable and are not refunded in the event of a refund due to approved reason.
3. All Digital Program or online course sales are FINAL SALE and not eligible for returns, exchanges or store credit.

General Return Terms:

1. All Digital Program or online course sales are FINAL SALE and not eligible for returns, exchanges or store credit.
2. All Returns MUST have a RMA # (Return Merchandise Authorization #) in order to be accepted. You will be provided a return label at our discounted rate which will be deducted from your refund. You can receive an RMA # by writing into customer service and requesting one, if approved you will be provided the above information to proceed with your return.
3. We gladly accept returns of any unopened products sold on https://mysolluna.com/ within 30-days from the date of receipt for products sold within the United States. Customer pays return shipping costs.
4. Any products that have been opened are not eligible for a return, exchange, or store credit.
5. Orders outside of the 30-day return window are not eligible for a return, exchange, or store credit.
6. Shipping charges are non-refundable and are not refunded in the event of a return.
7. Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a canceled/expired credit card or closed bank account, store credit will be issued via a coupon code for the next purchase.
8. Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible.

Additional Refund Policy Information:

•   Subscription Refund Policy: Customers receive a reminder email six days before their subscription order is processed to allow ample time to make adjustments. It is the customer's responsibility to manage their subscription by skipping or canceling in time. If the subscription is not managed properly and the order is processed, the customer must either accept the shipment or return it for a full refund less return shipping cost. Customers will never be charged for a subscription that was properly skipped or canceled before the processing date.

•    Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note: refunds can take 5-10 business days to post to your account

Late or missing refunds: (if applicable) If you haven’t received a refund after 5-10 business days of your refund confirmation, first check in with your bank/financial institution as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at love@mysolluna.com

•    Exchanges: (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at love@mysolluna.com for further instructions. Please note: A photo of the defective or damaged item must be included for a replacement item to be sent.

•   Amazon: Since Amazon is a third-party seller, returns and refunds with Amazon are requested and issued directly through Amazon. If you're unable to complete these actions through Amazon, contact our team to help assist with the details of your situation.