Solluna Shipping Policy

Domestic Customers:

Please note: Due to the global impacts of COVID-19 and protests, fulfillment and shipping have been greatly impacted across the world. Our fulfillment center is still shipping and we are working on getting orders out as quickly as possible, please be advised there are delays in fulfillment and deliveries due to current events. We appreciate your patience and your order will arrive as quickly as possible.  Please contact love@mysolluna.com for any questions on your order.

Your domestic order is typically shipped within 2 business days from our fulfillment center, currently fulfillment can take as long as 5-7 business days. Best rate shipping typically takes 4 - 8 business days, and expedited shipping typically takes 3 - 5 business days depending on where you are located in the country. Shipping times are estimates given by the carriers, however, carriers do not guarantee shipping times so please note these are estimates, not guarantees.

We are not able to update a shipping address once an order has been processed. Please be sure all information is complete and correct with no typos or spelling errors before submitting your order. We are not able to reship or refund orders that are not received due to incorrect addresses.

There is a 25 character max on each address line, including spaces. Please be sure to use address line 2 if your address contains more than 25 characters to ensure your shipping label is correct and you are able to receive your order.

If your tracking states your package was delivered and you have not yet received it, please verify your shipping address is correct on your order. Sometimes tracking will show as delivered a day or two before actual delivery. If you have not received it after 2 business days, please let us know!

We strongly recommend using a shipping address where you can reliably and securely receive your packages. We are not responsible for theft or loss after delivery. We are not able to include special delivery instructions to the carriers nor are we able to take responsibility for any lost or missing package issues after tracking shows they were delivered.

If you have any questions about your order, please email us at love@mysolluna.com

International Customers:

All International Orders are Final Sale.

We do not currently ship to South Africa, Germany, or Denmark. Our authorization for those countries is in progress and we look forward to expanding our shipping options there as soon as possible.

Please understand shipping Internationally is at your own risk. All International Orders are Final Sale. Once your order leaves our fulfillment center we cannot be held responsible for incorrectly delivered items or carrier issues. International orders are final.

We are not able to update a shipping address once an order has been processed. Please be sure all information is complete and correct with no typos or spelling errors before submitting your order. We are not able to reship or refund orders that are not received due to incorrect addresses.

International order delivery times can vary greatly depending on the shipping method you choose and your location. Customs can hold packages for up to 6 weeks. Please consider the time estimates given on the checkout page to be very rough guides.

You will be responsible for any customs fees charged by your country and any fees charged upon delivery by the carrier for your order delivery.  

If you have any questions about your order, please email us at love@mysolluna.com

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